Home / FAQ

Welcome to TC help center!

Have questions? Feel free to poke around these help topics to find just what you are looking for.

Browse Popular Topics

What are the needed documents to verify personal information?

Send a clear picture of the front page of your passport or ID card. Be careful that submitted documents should not be expired. You name should be written fully with all the suffixes and prefixes and they should be in accordance with your sent document information. Also your birth date should be entered correctly in your profile.

What are the needed documents to verify address information?

Address verification is currently not mandatory. If you wish to confirm your address, you must submit one of the following documents in your name. Otherwise your request will be rejected. Notice: Your sent image must be from the original document and must have good resolution. -Utility bills (for the current year) -Current year’s house lease contract

I have registered and my account has been activated. But after logging in, I can't submit any requests. What is the problem?

To use Topchange services verification is required, including personal information, address, contact number and bank accounts verification.

All of my personal information, address and phone number has been verified on Topchange, but I am still unable to send the request.

Please do one of the following: - Log out of your account once and sign in again. - Press the ctrl and F5 buttons on the screen together. - Open the Confirmation Information notification.

Does the country I choose to sign up affect the services I get from the site?

Yes. You must choose your country based on your bank accounts and the currency you intend to use. Topchange services will vary depending on the country of your choice at registration.

What is the use of adding users to the “Friends” list at TopChange?

When you transfer money to friends, you will be able to see their wallets. More features will be added to this section in the future.

LiveZilla Live Help